SIDRIVE IQ Troubleshoot next version

SIDRIVE IQ Troubleshoot offers a valuable resource drawing from Siemens' extensive experience in drive technology, aimed at enhancing the efficiency and accuracy of diagnosing field issues. The application provides users with detailed diagnostic instructions, complemented by video tutorials and component images, facilitating a deeper understanding of potential solutions. Furthermore, it simplifies the process of reaching out to Siemens Customer Service when additional support is required.

I. Features

• Secure sign-up and login process via Siemens ID
• Integration with SIDRIVE IQ Suite, enabling users to access relevant troubleshooting information for connected assets
• Management of an offline asset list with capabilities to add, view, rename, or remove assets by scanning data matrix codes
• Guidance for troubleshooting active faults through inspection steps and instructional media, including pictures and videos
• Ability to initiate service requests with a pre-filled form containing relevant technical and asset data

II. Supported Models

• SINAMICS PERFECT HARMONY GH180 models (produced in 2010 or newer), compatible with NXGPro and NXGII controllers

For questions or feedback, please contact us via email at helpline.sii@internal.siemens.com or call 1-800-333-7421.